The Returns Policy is ONLY for goods purchased on the Windsor Apparel website. Unwanted goods purchased on the Windsor Apparel website may be returned for a refund or exchange. Please return them in their original condition, unused (with their original packaging), with garment tags still attached within 7 days of cancellation with a completed Returns Form. Goods purchased directly from retail stores must only be returned to a retail store. Windsor Apparel will not accept returns that are not purchased directly from the Windsor Apparel website.
Save for the limitations below, in order to obtain a refund, you must notify us of your intention to cancel your contract within 7 days of receipt of the goods (or prior to delivery) in accordance with "Order Cancellation". We will refund your original delivery charge when a product is faulty or damaged.
Although your statutory rights as a consumer will not be affected, the goods are second hand without the packaging and we therefore may not be able to exchange them voluntarily.
Refunds will be made against the original form of tender. Refunds and exchanges on purchases made with discount offers or on special promotion days wil be refunded accordingly.
When returning goods on which you have received a discount or special offer, that discount/offer will no longer apply if you fall below the discount/offer threshold and the refund will be adjusted accordingly. Additionally, any free promotional gift issued with an order must also be returned if you are returning those goods.
Fill out the Returns Form enclosed with your order, noting whether you would like a refund or an exchange of your goods.
Use the Returns Label provided and attach it to the front of the original packaging. Package the merchandise to prevent damage, enclosing the Returns Form and the Dispatch Note.
Windsor Apparel Customer Returns
P.O. Box 1285
If you would like to discuss the exchange or return of any item, or have any further questions about our returns policy, please contact our Windsor Apparel Customer Service Team or by phone on +61 3 8415 0855.
If you wish to cancel your order placed online please contact our Windsor Apparel Customer Service Team within 24 hrs by:
It may not always be possible to stop an order from being dispatched, as we endeavour to process orders immediately. If your order has already been dispatched, please return the order following the instructions contained within the parcel.
The period in which a cancellation can me made (the "Cancellation Period") is strictly 24 hours from Order Submission.